Support & Service
Need help with your Freemotion equipment? Email or call our customer care team. From installation scheduling to parts, replacements and repairs, we're here to keep your machines running and your members training. For ongoing maintenance, see our Preventative Maintenance program.
Contact customer care
Email: customercare@freemotionfitness.com
Customer support, North America: +1-800-201-2109
Customer support, International: +1-800-527-5417
Sales: +1-877-363-8449
Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.
Headquarters: 1500 South 1000 West, Logan, UT 84321, USA
What to include in your email
Emails go straight to our customer care team. Include these details so we can help on the first reply:
- Equipment name and model, plus the serial number if you have it
- What's happening: the problem, when it started and any error codes
- Your name, company and facility type (for example gym, hotel or studio)
- Your location: country, city and postcode
- A phone number if you'd like a call back
Photos or a short video of the issue help us diagnose it faster. Emails sent outside office hours or at weekends are answered the next business day.
9:00 a.m. – 5:00 p.m.
Email our support team
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Available Monday through Friday
9:00 a.m. – 5:00 p.m.
Email customer care
Installation
If you can't find what you need here, our team is happy to help. Get in touch